Last updated: October 28, 2026
This Refund and Return Policy applies to orders placed in the DENISE PATRICK online store (denisepatrick.shop/), operated by DENISE PATRICK, 158 W 2nd St, Niles, OH 44446, USA.
Summary
- 30 days from delivery to start a return.
- Items must be unworn, unwashed and have the original tags attached.
- A free return label on the first return of an order; later returns are sent at your cost.
- Refunds go back to the original payment method within 5 business days of the return arriving.
- Exchanges are handled as a re-order, so you are not waiting on a manual swap.
What can be returned
Leggings and sports bras bought directly from denisepatrick.shop, returned within 30 days of delivery, unworn and unwashed, with the original tags and any hygiene liner intact. Try things on — that is what the 30 days are for — but do not train in them.
What cannot be returned
- Items that have been worn, washed, or smell of detergent, perfume, deodorant or smoke.
- Items with make-up marks, pulled threads, or stretched waistbands from wear.
- Sports bras returned without the hygiene liner or tags.
- Items marked final sale at the time of purchase.
- Gift cards.
How to start a return
- Email admin@denisepatrick.shop with your order number, the item and the reason.
- We reply within one business day with a return label and instructions.
- Pack the item in its original condition, attach the label and drop it off with the carrier.
- We inspect the parcel, then refund the product price to the original payment method within 5 business days.
Return address: 158 W 2nd St, Niles, OH 44446, USA. Please do not send a parcel before we have sent the label.
Exchanges
Need another size or colour? Place a new order and return the original — it is faster than a manual exchange and holds the size you want while the return is in transit. The free label applies to the first return of the original order.
Faulty or incorrect items
If something arrives faulty, damaged or different from what you ordered, email us within 14 days with your order number and photos. We cover the return postage and send a replacement or a full refund, including the original shipping charge. Wear-and-tear after months of use is not a fault, but tell us anyway — we will tell you honestly what we can do.
Late parcels
If tracking has not moved for 5 business days, contact us and we will chase the carrier. If a parcel is confirmed lost, we reship or refund — you do not need to file the claim yourself.
Contact
Email admin@denisepatrick.shop or call +1 (760) 748-8402, Monday–Friday, 9am–5pm Eastern Time.